Shipping & Returns

SHIPPING & RETURNS


We will always endeavour to ship your orders as soon as possible. We are currently shipping orders every Tuesday & Friday.  

UNITED KINGDOM
Shipping cost is calculated automatically at checkout
Flat rate of £4. Free shipping on orders over £75. 
Depending on the weight & size of order, orders are either sent using Royal Mail First Class service or DHL Next Day Delivery. You will receive an e-mail with tracking number once the order has been processed & packaged. 
Delivery aim: 2 working days (after dispatch) 

EUROPE
Shipping cost is calculated automatically at checkout
Ranges from £15 - £30 depending on weight of item/s
Orders sent using Royal Mail International Tracked or if over 2kg a different courier is arranged. 
Delivery aim: 3 - 7 working days (after dispatch) 

INTERNATIONAL
Shipping cost is calculated automatically at checkout
Ranges from £18 - £60 depending on weight of item/s and specific country. 
Orders sent using Royal Mail International Standard or if over 2kg a different courier is arranged. 
Delivery aim: 7 - 10 working days (after dispatch)

CUSTOMS FEES & DUTIES
If you are an international customer (including EU customers), you may need may to pay customs or VAT charges and a handling fee in the receiving country before you can claim your parcel. These charges will depend on the country your order has been sent to and the value of the item. Please check with your country’s customs and border control for more info on this. Studio Emma cannot be held responsible for any charges incurred when importing items into your country.


RETURNS & EXCHANGES
If for any reason you are unhappy with your order or you would like to arrange a return or exchange, please get in touch via the contact page or send an email to emma@studioemma.co.uk and we are happy to help!